Client's energy. How the human approach in business pays off. Schepin E.

If you have a business, that is, customers with whom certain relations have already been lined up. But do you use this resource for all power? The fact is that when the business and the client interaction, energy arises, but not everyone understands how exactly it needs to be used. From the new book of Yevgeny Shchepin, you will learn everything about the energy of the client and how to make your business in a real successful one thanks to her. The author managed to collect and analyze many years of experience of various Russian companies: from a small sanatorium in Sochi to the Yandex service. Taxi". You will learn how to motivate employees for productive work with the client and how to understand what the client really wants, learn to fight with consumer terrorism, stop being afraid of criticism and begin to constructively use it for the benefit of the company. And finally, you will figure out how to build a company with a service that they fall in love and which is sincerely recommended.