Desperate account managers: how to work with clients without stress and problems. The board book of the account manager, project manager and freelancer. Spirt B.

The correct relationship with the client is the key to long -term cooperation and successful sales. It can be difficult to create them, and to save and strengthen it is even more difficult. What needs to be done so that even the most “complex” customer is satisfied? How to work with manipulator customers? How to say “no” to the client and prevent conflicts? How to be flexible, but not "bend"? All these questions are answers and examples from the practical experience of the author of the book, an experienced specialist in client services and sales of Boris Spirt. You will learn how to make a “client - contractor” relationship mutually beneficial, and cases with the author’s drawings will help you remember the most important thing.