Emotional intelligence in complex communications. Sergey Shabanov, Alena Aleshina

This book is a magic wand in important conversations, negotiations and managerial interactions.

You will get acquainted with an algorithm for complex communication, which lays a foundation for the formation of such important leadership skills as a constructive solution of conflict situations, management of a team, Employee motivation, changes management and many others. When performing exercises, you will learn how to prepare for a conversation, tune in to the interlocutor and even have the most difficult conversation calmly and kindly.

from the authors:

In this book we will talk about how emotions They can help us in communications and how they can interfere. How to make complex communications more simple and where to find courage in order to still conduct sincere conversations about the important, and not to avoid them. How to learn how to find mutually beneficial decisions, and for this to learn how to be open, friendly, configured to search for solutions and ready, if necessary, to a fairly serious degree of self -disclosure. And about how to talk about the important so that the relationship improves, and not spoil.

This publication in a sense, the continuation of our first book is “Emotional intelligence. Russian practice. " Like the previous one, it is conceived in the format of the training book: there are exercises in it that you can perform (or not to perform, but then you will have a book-lecture). And if you decide to start tasks, then reading will become much more effective. In this book, you will again meet with the participants in the training and the skeptical participant with its tricky questions that many readers.

for whom this book is:

for those who are tired of empty conversations and want to learn To communicate effectively and easy to get out of tense situations.

for those who want to learn to conduct sincere conversations about the important, and not to avoid them, to be open and friendly.

for everyone who experiences Difficulties in communicating with others and wants to develop their communicative skills, improve relations with business partners and loved ones.

for everyone who is interested in the topic of emotional intelligence.