Ethics of business relations. Textbook. Smirnov G.

The book in an accessible form introduces the reader to generally accepted norms of behavior, the ignorance and non -compliance of which greatly complicates the communication of business people. It shows how important for the success of any business the ability to keep yourself in society, how should you do not do and how to avoid mistakes in business communication. Here are recommendations regarding the practical aspects of the entrepreneur, such as: personal communication with partners and employees, conducting documentation and business correspondence, telephone conversations, behavior at the negotiation table and business, official techniques. Practical recommendations regarding intercultural interaction are given, the behavior models of representatives of various countries of the world are considered.

The purpose of the book is to help Russian entrepreneurs bypass many "pitfalls" that lies in the real, hard world of business.