Feedback. How to say everything you think and get everything you want. Teresa Houston

The smart guide on how to give effective feedback: colleagues, subordinates, leaders and others as a whole. With practical tips from the cognitive psychologist and expert Microsoft and Amazon.

regular feedback, if given it correctly, can turn the average employees into the most diligent, and stars into superstars. But one sharp word or incorrect tone - and the employee will lose motivation forever.

it is difficult to give feedback. For this reason, many try to avoid it. Recent studies have shown that 37% of managers are afraid to give reviews about the work of their subordinates, and 65% of employees want their managers to give feedback more often.

Teresa Houston - a cognitive psychologist, an organizational behavior specialist. She has been studying feedback for many years. In her book, Teresa offers an innovative feedback model based on scientific research. It is also shared by the revelations of leaders who have mastered the art of meaningful critical conversation.

You will learn what principles should be guided by feedback, as well as get acquainted with six key techniques when conducting any conversation. All of them are equipped with step -by -step guides and examples of the analysis of critical conversations.

for whom this book is:

for managers who want to learn to give effective feedback on the work of their subordinates.

for everyone who wants to learn how to competently provide feedback both in personal and professional life.

from the author :

The ability to establish feedback can be superpsy. This is one of those rare cases when an individual skill is beneficial for the whole team. Obel it - and your employees will add desire to work. Get perfection, and employees will say that under your leadership they show the best results in their entire career. (If we talk about super -and, then the ability to criticize, of course, is not as impressive as the ability to be invisible. But there are much less problems from it.)

for some leaders - those who are even difficult to express in thoughts A remark - the very opportunity to get together with the forces and hold a critical conversation will be a big step forward. But you can go much further.

Feedback can become a tool that will turn the middle peasant into a brilliant employee, and make a superstar out of the star. Researchers have proved that ordinary employees often inspire confirmation of success. From a small victory, you can make a turning point in the whole career. Change the approach to feedback - and you will turn into the best version of yourself, and the team will grow with you.