Fundamentals of business communication. Trishkina T.A.

This textbook is compiled for theoretical and practical classes in accordance with the requirements of the Federal State Educational Standard of Basic General Education and the Work Program for the Discipline "Fundamentals of Business Communication". Possession of the basics of culture allows a person to adapt faster in the new conditions, in the new team.

For students of secondary professional medical profile institutions, the ability to conflictly and effectively communicate with colleagues, patients and their relatives, act in accordance with accepted norms. Communications, work competently with the documentation.

The manual introduces the concepts of business and speech ethics, gives an idea of ​​the forms and means of business communication, the rules of behavior in conflict situations. Additional reference materials, test tasks and practical materials on this discipline are also given. The publication is intended for students of secondary professional medical profile institutions.