Guide to improve business processes. Harvard Business School Press. 5th edition

The success of any organization largely depends on how clearly the business processes are built in it. After all, if the deadlines for execution of orders are increasing, if quality falls, if customers are unhappy, the problem can be solved with a high probability by paying attention to the organization of business processes.

This book, written by experts at Harvard University, explains how to improve business processes: how to identify signs of a problem; how to determine the scale, goals and graph of changes; how to attract the necessary resources; How to cultivate the process-oriented thinking among employees and much more. The proposed set of tools will allow managers to increase the efficiency of both the department or unit, as well as the whole organization.