How to find a way out of the impasse and resolve any conflicts (without using strength). Malhotra D.

Some negotiations are easy, others are difficult. And it happens that the situation seems almost hopeless. The conflict grows, aggression appears - and no one wants to give in. Moreover, you have neither power nor resources to influence the result. Professor Harvard and negotiation consultant Dipak Malhotra shows how to discharge even the most potentially dangerous situations and achieve success where it seems impossible.