How to make a difficult client happy rules, techniques and technology

The book was written for sellers, sales managers, managers of trading companies, all those who, due to their professional rights and obligations, are directly in contact with customers - customers. It describes and classify the most common types of difficult customers, and also simply and clearly set out the rules and techniques of working with them. Reading the book, you will get full access to the arsenal with techniques and you can “arm yourself”, taking from the proposed only what you consider necessary and sufficient. What you can understand and accept. What will happen to you by the arm, what you can really believe in.

You will receive a weapon tested by time and practice, which will help you deal not only with any of His Majesty with a difficult client, but also with yourself.