How to turn an angry buyer into a happy in 60 seconds. 3rd edition, fixed and supplemented show J.

Errors make everything, even leading companies. The way employees correct these mistakes is what distinguishes the leaders of the service from everyone else. Compensation is more than an apology. To compensate is to give the client something valuable and thereby show that he is really important to you. Satisfied and loyal customers will not only stay with you, but will also advertise your products to everyone around. In this book, John Shole, recognized by the Guru in the field of service, gives specific recommendations and gives examples of how to create a compensation system aimed at the formation of customer loyalty in the company.

The book is intended for sales specialists, employees of customer service departments and everyone who seeks to provide quality service.