I.D.A.A.L. Service: from individual initiatives to a holistic system. Baibakova O.N., Nizova O.O.

How to improve the quality of service in restaurants, hotels, clubs and increase income? Using the author’s methodology I.D.A.A.L. It is based on international quality standards. All technology described to the book, we use and check for strength every day. It is thanks to this technique that business processes in the field of services and service will work like a clock.

Olga Baibakova-the head of the group of the Igorn Zone Service "Krasnaya Polyana", a business trainer.

Olga Nizhovaya - Head of the Economic Department of the Gambral Zone "Krasnaya Polyana".