It's not about coffee. Corporate culture Starbucks. 11th edition. Behar G.

The company must consider both its employees and its customers primarily as people, then everything else will come by itself - this is the main idea of ​​this book. If the leader treats employees as partners, and not as one of the resources, they achieve fantastic results, if he sees in clients not a source of income, but people to whom he provides a service, they return again and again.

The author formulates the ten basic principles of leadership oriented towards a person, and analyzes them in detail, giving numerous examples from the history of the Starbucks coffee houses.