Negotiation. Facilitation. Mediation. Tutorial. Chumikov A.

The training manual discusses procedural technologies in the system of modern communications: negotiations - facilitation / moderation (effective organization of group work) - mediation (mediation in resolving a disputed situation). All three areas for the first time in Russian practice are connected and interconnected in one book. A wide list of examples of applied application of these procedures is given.

The textbook is intended for students and teachers of the direction of training “Advertising and public relations”, as well as practical specialists.