On emotions: how to settle the most painful conflicts in the family and at work. Shapiro D.

Emotional conflicts flashes quickly, and it is very difficult to extinguish them. This applies to family disputes, and sharp working moments, and bloody clashes on national or religious grounds. Professional psychologist and negotiator Daniel Shapiro, using the latest conflictology, sociology and psychology data, based on his own experience in resolving international conflicts, in the book “On Emotions” tells about the mechanisms of the emergence, development and resolution of such conflicts. Even the most irreconcilable disagreements can be overcome, the author is convinced. He introduces readers to the techniques that he have developed, allowing to do this.