Speech self -defense. Khomenko R.N.

Conflicts destroy relationships - both personal and business. Learning to get out of difficult situations competently, easily and elegantly - a complex, but fulfilling task. Following a simple algorithm for depreciation of conflict or manipulation developed by the authors, you can maintain your reputation in any situation and find an effective solution to the problem. In this book you will find a universal algorithm of interaction with any speech attack: more than 30 working universal techniques of a rational, constructive, painless way out of any sudden speech conflict. You will get acquainted with the most effective techniques of verbal self -defense that will help you always achieve your goals and at the same time maintain good relations with partners. You will master the techniques of working with the resource state in the conflict, the techniques of elegant refusal and even counter -reservoil. The book was created on the basis of more than three hundred trainings.