Statistical process management: Business optimization using Schuhart control cards. 3rd edition. Chambers D., Wiel D.

Statistical process management (SPC) is a powerful management tool designed for continuous monitoring and diagnostics of any business processes. If the diagnosis shows that the process is in a statistically controlled state, then management should be improved. On the contrary, if the process is not stable, only employees have a chance to find the cause of instability and eliminate it. The success of many companies, primarily Toyota, is based on the effective use of statistical process management to improve product quality. This is the first book in Russian, in which the principles and methods of statistical management of processes based on control maps developed by Walter Shuhart in Bell Laboratories are clearly and professional, and the disadvantages of the traditional approach to quality control, based only on compliance with tolerances, are shown.

The book will be useful both to practices who need simple recipes for optimizing processes and business - consultants interested in process management.