Technology and organization of travel agencies. 3rd edition, fixed and supplemented. Lyubavina N.L.

The textbook was prepared in accordance with the requirements of the Federal State Educational Standard of Secondary Professional Education in the specialty "Tourism". The educational publication is intended to study the professional module “Provision of travel agencies” (MDK 01.02 “Technology and organization of travel agencies”).

The textbook introduces students to the technologies of the organization of tourist sales carried out by travel agencies. The issues of the regulatory basis of travel agents, their interaction with tour operators, the organization of the work of offices, their technical support are considered. In addition, the textbook contains information about the information support of sales of exit, internal and entry tour products, requirements for the personnel of tourist agencies, recommendations on the technology of communicating with customers in the process of sales of a tourist product.

for students of secondary vocational education institutions. < /p>