Text on the shelves. Ilyakhov M.

Business correspondence is always important, but far from always simple. Mistakes in it can have serious consequences - from a misunderstanding of your thoughts and ideas to the destruction of business. The brief manual of Maxim Ilyakhov will help you make written communication with partners and customers as effective and safe as possible. Here you will find the most useful tips and tools from all the author’s books, as well as his answers to questions from employees and leaders of Russian companies in training and master classes. You will learn how to avoid annoying errors in correspondence, learn to set tasks, criticize and make complaints, report, correctly use visualization for presentations, draw up commercial offers, etc. Also in the book there is an electronic application - a training method on a business correspondence that can be used as a universal template.