Unknown conversations. How to communicate on unbearably difficult topics. Stone D., Patton B., Hin Sh.

How to influence the behavior of the boss if he finds himself up for your little things? How to talk with my husband about cooled relationships? How to explain to the child that buying a new computer is postponed indefinitely?

We are trying to avoid uncomfortable conversations and even praise ourselves for stability. But we lose more, if we are silent and tolerate. This book, based on a 15-year study in Harvard, will help you to communicate fruitfully with different people in different situations.

She will teach you:

- to focus on what you hear, and not on what you say;

- look at the situation from different angles and take the position of “and”, and not “;

- block the attacks and tricks of the interlocutor;

- sincerely listen, show empathy and finally stop postponing inconvenient conversations for later! P>