Why do customers go. And how to return them back. Avrin D.

David Avrin - a successful businessman and a marketer with twenty years of experience - offers to distract from the role of a large boss and "go through Mile in the Mokasins of the Client." An experienced lecturer and author of several books, he helps to consider the situation from the inside and out of the outside, gives useful recommendations, pouring them with instructive stories and sparkling jokes. Take a look at your business through the eyes of consumers: is it as good as you think of him? Why do customers leave and do not return? How to keep buyers spoiled by the abundance and quality of goods and services? How to return dissatisfied with their money?

The book will help the business owners, top managers and customer work specialists bring the quality of service at the company to a new level.