Words make us closer. Non -violent communication in the family, at work and with friends. Nevovova E.

The book will help to master the method of non -violent communication (NNO). The author explains how, paying attention to his feelings and needs, to cope with his own irritation, passive aggression of others, criticism, guilt, emotional burnout and conflict situations.

Simple and effective techniques will help you regulate emotions, to defend. Personal boundaries, without repulsing others, hear their true needs and satisfy them with qualitatively, without resorting to manipulations.

The book presents examples with a step -by -step description of the NNO for the most common situations at home and at work.