Wow! Service. Antoshchenko V.

The book "Wow, you, service." Written by Vitaly Antoshchenko, the head of the United Consulting Group. This publication is devoted to the theory and practice of the provision of high -quality customer service services necessary for the successful and productive work of any organization. The book consists of seven chapters, in each of them, in a simple and understandable language, the general principles of the strategy for constructing an ideal client -oriented company are described. In his book, the author combined the most valuable facts and terms about the practice of providing service services, forming a dictionary of key terms. The reader is offered useful practical advice (including, taking into account the experience of foreign firms) on the development of professionalism, communicating with clients, and creating a strong and trusting atmosphere in the team. The work was created taking into account the positive practical experience of the author, which makes it a valuable tool in the work of any professional in the field of sales, service and consulting services.